This must be a thankless job.
Some callers are rude or worse.
That’s not me. Being respectful generally pays off better. And sometimes do have an actually connected human conversation, actually talk about what’s going on in life, while problem solving, with a person you’ve never met.
But I did take a lot of their (and to be honest, my) time this week.
I needed to switch out my dying old phone and am not driving again yet, no in store yet (the broken knee better but nada driving). I tried the T-Mobile website and something there was going wrong. I could have had the new phone ordered in 30 minutes online. But the website, just not working on the little “buy” oval. Not my problem.
T-Mobile, website wasn’t helping so I had to phone someone.
Very very patient people, several of them, as over ten phone hours (really) (on the dying phone) I was getting more than a little frustrated. I did not swear but truthfully did say how frustrating the experience was feeling. They stuck with it, good suggestions what upgrade I should choose. (I wanted that flip phone but gosh that price tag.) The folks who took my call (after the robot voice) came up with a solution. Steered me right.
My beef no wall charger. Not the people at the call center’s decision. They who did help me explained that sending cords but not the brick was for environmental reasons. Get that, but not logical. I’m just going to buy a new brick so equivalence. Still going to need a charger.
I wonder what they get paid when one customer (me) takes ten hours of their time in one day.
I can’t imagine what it is like helping strangers (like me) on the phone for hours and hours and for what pay…they must be exhausted at the end of the shift.
New phone here now. And full fast charger (which I did need to buy, but love the new phone).
. Call center people figured out what would work for me. Their patience, too much.
Meanwhile not T-Mobile but I’ve got my own website to wrangle.
Pretty suck city with WordPress support today (It’s January 27.)
.WordPress has its advantages and support had been pretty OK, and some people did answer some things over many hours over several years. Some were dazed and confused but not in the right way.
For a lot, I’ve been on on my own.
Today was not good.
Enough WordPress hours (lots) today, not tonight’s problem. Tomorrow’s problem. Try again to get someone intelligent on chat. WordPress doesn’t do phone support anymore. Bad business model.
But it still is the customizable, so make it work.
And then oh no, I didn’t stop. Keep asking questions. One of my credit card companies has a very frustrating website really wanted to force me to app and I really wanted website. Started at about 6:00 a.m., then family friend stopped by at 9:00 a,m. so I got back with customer support at about 10:30 a.m. And it took still a few more hours but after many months of frustration the website interface is working. Patient person stayed on phone with me while we went through the lots of steps. How many six digit codes, 5 minute expiration. A bunch. None of my other websites have had this problem but fixed this one. I could log in, more than once, right user and password, this afternoon because someone had the patience to stay with me until we got it.
Two credit cards, very frustrating. Replacements have been sent, the address is current. So yup, call center. Still problem solving.
Skilled workers. Get that straight, skilled workers. What would we do without them. I hope I’ve given them at least a couple days break from all my questions because I’m always asking questions.
Dayna Finet 